Refund policy

Refund & Return Policy

At OOIAMA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • ✅ Be unused and in its original condition.

  • ✅ Be returned with all original packaging, accessories, manuals, and tags.

  • ✅ Include proof of purchase or order number.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used, damaged, or altered by the customer.

  • Items returned without their original packaging or missing parts.

  • Clearance, promotional, or final sale items (unless received damaged or defective).

  • Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos or videos of the product and packaging.

We will review your request and arrange a replacement or refund if approved.

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method or another mutually agreed method where applicable.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow our standard return process.

Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer support team: Whatsapp 971521864993

OOIAMA Customer Support

Thank you for shopping with OOIAMA. We appreciate your trust and are committed to providing quality products and excellent customer service.